Please read these terms and conditions carefully before placing an order from Jackrabbit Crystals. By accessing or making a purchase, you agree to be bound by these terms and conditions.

Effective Date for Terms and Conditions: September 1st 2023

PAYMENT POLICY

Payment Method: Payments for orders can be made securely through Stripe. As a payment processor, Stripe allows Jackrabbit Crystals to accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and more.

Secured Payment: Your payment information is handled securely through Stripe. No customer credit or debit card information is received or stored by Jackrabbit Crystals.

PROCESSING POLICY

Processing Time: Each piece of handmade jewelry is crafted with patience and care. Please allow 1 - 3 business days for your order to be processed before shipment.

CUSTOM ORDERS 

Customization Process: When you request a custom order, Jackrabbit Crystals will work closely with you during the consultation to understand your specifications, including materials, design, and size. Open communication will be maintained throughout the customization process, providing updates on the progress of your order.

Approval and Payment: Custom orders may incur additional costs, depending on the complexity and materials involved, and a clear quote and estimated timeline will be provided. Once the customization details are finalized, your approval is required. Full payment must be made upfront and custom orders are non-refundable. 

CANCELLATIONS POLICY

Cancellations: It is understandable that circumstances may change or an accident has occurred, and you may need to cancel your order. However, please note that once the next business day begins, it may be uncertain whether the jewelry has started its crafting process and preparing your order for shipment. In such cases, cancellations cannot be guaranteed without further assessment.

Within 2 Hours of Purchase: We readily accept cancellations made within 2 hours of your purchase, no questions asked.

Outside Business Hours: If your purchase is made outside our business hours, you have until the next business day's start to cancel without inquiry.

Custom Orders: Due to the unique nature of these creations, custom orders cannot be canceled once your required approval has been submitted. If you wish to cancel a custom order, please do so prior to submitting your required approved.

SHIPPING POLICY

Free Shipping: Jackrabbit Crystals is pleased to offer free shipping on all orders shipped from California using USPS Ground Advantage by utilizing the Shippo integration for efficient and reliable shipping services.

Lost or Damaged Orders: In the unfortunate event that your order is lost or damaged while in the custody of USPS, Jackrabbit Crystals is here to assist you and will work diligently to resolve the issue.

Missing or Stolen Packages: If your package is marked as delivered but is missing or stolen, contact your local USPS office immediately within 30 days of the marked delivery date to report the issue and initiate an investigation. If needed, I will provide you with any necessary order information to assist with the USPS investigation. Jackrabbit Crystals is unable to replace or refund orders in these situations but will support you through the USPS claims process to the best of our ability.

RETURNS AND EXCHANGES POLICY

Returns: Jackrabbit Crystals is dedicated to addressing any legitimate concerns or issues you may encounter with your purchase and aims to maintain trust and satisfaction with valued customers while managing returns professionally and efficiently. If you encounter any issues with your order, you must contact Jackrabbit Crystals within 7 days of delivery to address your concerns.

Damaged Items: If your jewelry arrives in a damaged condition, please contact Jackrabbit Crystals promptly. Evidence such as images and videos may be required to assess the situation before a return or exchange is authorized, if accepted. 

Resizing: Jackrabbit Crystals offers one complimentary resizing service to ensure that your ring fits perfectly. However, please note that customers are responsible for securely packaging and covering the shipping costs associated with resizing requests.

Return Shipping: Customers are responsible for securely packaging returns or exchanges, unless the item received is defective. It's understandable that shipping can be a new experience for some customers. Jackrabbit Crystals is here to assist you in understanding how to securely package and ship your items. Feel free to reach out for any guidance and support, if needed.

PACKAGING

Gift Packaging: Your jewelry will be attached to a jewelry card and placed inside a handmade gold shimmer envelope. For an additional touch, the envelope will be housed in a sheer organza bag, suitable for gifting. Personalized messages as a gift option are not available.

Jewelry Care: Complementary to your order, you will receive a gold-filled jewelry care card and a lint-free cleaning cloth

Shipping Safety: To ensure the safe delivery of your purchase, the entire gift packaging is encased within a small box and then securely enclosed in a poly bubble padded mailer.

Multiple Item Orders: To reduce environmental impact and streamline shipping, we will combine multiple item orders into a single envelope, accommodating up to three items unless you specify otherwise. If you have specific packaging preferences or special requests, please inform us during the purchase process or by contacting our customer support.

JEWELRY QUALITY

Materials Used: Jackrabbit Crystals handcrafts wire-wrapped rings using 14/20 gold-filled round wire. This gold-filled wire is composed of 5% 14K gold, with a jeweler's brass core, ensuring a durable and high-quality base for our jewelry pieces.

Gemstones: Jackrabbit Crystals takes pride in using natural and genuine gemstones, unless explicitly stated otherwise in the descriptions of each piece of jewelry. 

Durability: Our wire-wrapped rings are designed to withstand everyday wear and maintain their quality over time. The thick layer of gold on the surface offers a durable finish that resists tarnishing and fading. This durability ensures that our rings can handle the rigors of daily use, making them a dependable choice for long-term wear.

Hypoallergenic: Gold-filled jewelry is renowned for its hypoallergenic properties. The gold layer encasing the jewelry provides a protective barrier, minimizing the risk of skin irritation or allergies. Rest assured that our jewelry is free from lead, nickel, and cadmium, making it a safe choice for sensitive skin.

Product Images: Please note that the product listings feature photographic representations of our rings. The images serve as samples, and the ring you receive may exhibit slight variations in color, texture, and size due to the unique nature of each gemstone. Our images are true to the best of our ability, without any digital editing.

JEWELRY CARE

Care Instructions: To ensure the longevity of your jewelry: Store it in a cool and dry place, clean your jewelry using a lint-free cloth, allow perfumes and lotions to dry before wearing your jewelry, avoid exposing your jewelry to harsh chemicals, wipe clean after engaging in any physical exercise, and remove your jewelry before sleeping to minimize prolong exposure to sweating.

Complimentary Care: Included in your order, you will be supplied a gold-filled jewelry care card and a lint-free cleaning cloth.

RING SIZE

Instructions: Wrap a length of floss around the base of your finger. Mark the floss with a pen at your ends. Stretch the floss along a ruler and take it down in millimeters. Use the ring size chart available on the images to pick the closest measurement on the ring size chart.

Assistance: If you need assistance with measuring your ring size, please contact Jackrabbit Crystals.

HOURS OF OPERATIONS

Monday - Friday: 10am - 4pm PST
Saturday and Sunday: CLOSED
Holidays: CLOSED

Customer Support: Customer support is available during our business hours to assist you with custom orders, inquiries, and support requests.

CHANGES TO TERMS AND CONDITIONS

Modification: Jackrabbit Crystals reserves the right to modify or update these Terms and Conditions at any time. By placing an order with Jackrabbit Crystals, you acknowledge and agree to abide by these Terms and Conditions. Please read them carefully. If you have any questions or concerns, feel free to contact me.